Boiler Authority Privacy Policy

1. Introduction

Welcome to Boiler Authority. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how Boiler Authority (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website (the “Site”), purchase products from us, or otherwise interact with our services.

Our store is located at 13428 W Farmington Rd, Hanna City, IL, United States, 61536. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect are:

A. Information You Provide Directly to Us:

  • Order Information: When you purchase a product, we collect your full name, billing address, shipping address, email address, and phone number.
  • Account Information: If you choose to create an account, we collect your name, email address, and a password.
  • Payment Information: We collect payment information to process your orders. Please note that credit card details are not stored on our servers; they are securely collected and processed by our third-party payment gateways.
  • Communications: When you contact us via our contact form, email, or phone, we collect your name, contact details, and the content of your message.
  • Wishlist Information: When you add items to your wishlist, we associate those products with your account to save them for you.

B. Information We Collect Automatically:

  • Cookies and Tracking Technologies: Like most websites, we use cookies and similar technologies. Cookies are small data files stored on your browser that help our Site function effectively. We use them to:
    • Remember the items in your shopping cart.
    • Keep you logged into your account.
    • Analyze site traffic and user behavior through services like Google Analytics to improve our website layout and product offerings.
    • Understand which pages and products are most popular.
  • Log Data: When you visit our Site, our servers automatically record information that your browser sends. This may include your IP address, browser type and version, the pages you visit on our site, the time and date of your visit, and other statistics.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and order confirmations.
  • To Provide Customer Support: To respond to your inquiries, questions, and provide assistance.
  • To Manage Your Account: To allow you to access and manage your account details, order history, and wishlists.
  • To Improve Our Services: To analyze how our customers use the Site, which helps us improve our website design, product selection, and overall customer experience.
  • For Security and Fraud Prevention: To monitor for and prevent fraudulent transactions and to protect the security of our Site.
  • For Marketing and Communications (with your consent): If you opt-in, we may send you emails about new products, special offers, and other updates. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email.

4. How We Share Your Information

We do not sell your personal information. We only share it with third parties who help us operate our business and provide our services, including:

  • Payment Processors: To securely handle your payment information for purchases.
  • Shipping Carriers: To deliver your orders. We provide them with your name, shipping address, and contact information.
  • Analytics Providers: To help us understand our website traffic and usage patterns.
  • Legal and Safety: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency). We may also share information to protect our rights, property, or safety, and that of our customers.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain your order information for our business records and to comply with our legal obligations (for example, for tax and accounting purposes). If you have an account, we will retain your information as long as your account is active.

6. Your Rights and Choices

You have rights regarding your personal information:

  • Access and Correction: You can access and update most of your personal information through your account dashboard.
  • Opt-Out of Marketing: You can opt-out of receiving marketing emails from us at any time by using the unsubscribe link provided in the emails.
  • Cookie Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site, such as the shopping cart.
  • Deletion: You may request that we delete your personal account and associated data, subject to our need to retain certain information for legal or security purposes.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take the security of your data seriously. Our website uses SSL (Secure Socket Layer) technology to encrypt information sent between your browser and our server. We also rely on secure, industry-standard payment processors to handle financial transactions. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8. Children’s Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please do not hesitate to contact us: